1. What are the three fields you must complete when adding a new subscriber before Cisco Unity will allow you

　　to save your work? (Choose three.)

　　A. Alias

　　B. Extension ID

　　C. Display Name

　　D. SMTP address

　　E. Class of Service

　　Answer: ABC

　　2. The customer wants to set a call handler to play a school closing announcement and then hang up after playing

　　the greeting once.

　　What are the correct call handler settings?

　　A. Transfer Incoming Calls set to "No" and After Greeting action set to "Hangup"

　　B. Transfer Incoming Calls set to "Yes" and After Greeting action set to "Hangup"

　　C. Transfer Incoming Calls set to "No" and After Greeting action set to "Goodbye"

　　D. Reprompt User After This Many Seconds Of Silence set to "2" and Transfer Incoming Calls to "No"

　　Answer: A

　　3. The sales manager wants to have a message taken for the Sales Department delivered to the Sales Public

　　Distribution List.

　　How can this be accomplished using a call handler?

　　A. set Transfer field to Sales Public Distribution

　　B. set Transfer field to Sales Manager's mailbox

　　C. set Optional Extension to the ID for the Sales Public Distribution list

　　D. set Message Recipient on Messages Page to Public Distribution and then select the Sales Distribution List

　　Answer: D

　　4. A customer is answering questions in an Interview Box. The caller, when prompted to enter his telephone

　　number, entered touch tones rather than speaking the telephone number.

　　What does Cisco Unity do with that answer?

　　A. Cisco Unity plays it back as touch tones.

　　TestInside 642-104 B. Cisco Unity hangs up on the caller when the touch tones are entered.

　　C. Cisco Unity interprets the touch tones and speaks the number entered.

　　D. Cisco Unity tries to transfer to an extension if it matches any of the touch tones entered.

　　Answer: A

　　5. As the administrator of a Cisco Unity messaging system, you have been asked to provide information on the

　　amount of disk space used by each subscriber on the Unity system during the past seven days.

　　How can you accomplish this task?

　　A. run the Subscribers report

　　B. run the Storage Usage report

　　C. run the Subscribers report at the same time during each of the seven days needed

　　D. run the Storage Usage report at the same time during each of the seven days needed

　　Answer: D

　　6. Which version of SQL is required for a Cisco Unity system that is set up with 24 Voice Ports/Sessions?

　　A. MSDE

　　B. SQL Enterprise

　　C. SQL Server 2000

　　D. MSDE Professional

　　Answer: A

　　7. What software does a 24 Port/Session Cisco Unity in a UM configuration with Failover require?

　　A. MSDE

　　B. SQL 2000

　　C. SQL Enterprise

　　D. MSDE Enterprise

　　Answer: B

　　8. What is the proper sequence for installing software on the Cisco Unity server in a 36 Port Unified Messaging

　　configuration?

　　A. Windows 2000

　　TestInside 642-104

　　SQL2000

　　Cisco Unity System Preparation Assistant (CUSPA)

　　Exchange System Management Tools

　　Cisco Unity Installation and Configuration Assistant (CUICA)

　　B. Windows 2000

　　MSDE

　　Cisco Unity System Preparation Assistant (CUSPA)

　　Exchange System Management Tools

　　Cisco Unity Installation and Configuration Assistant (CUICA)

　　C. Windows 2000

　　SQL2000

　　Cisco Unity System Preparation Assistant (CUSPA)

　　Microsoft Exchange

　　Forest Prep

　　Cisco Unity Installation and Configuration Assistant (CUICA)

　　D. Windows 2000

　　Cisco Unity Preparation Assistant (CUSPA)

　　SQL2000

　　Microsoft Exchange

　　Cisco Unity Installation and Configuration Assistant (CUICA)

　　Answer: A

　　9. Your customer has an NEC 2400 telephone system.

　　What is the approved integration method for this phone system?

　　A. SIP

　　B. serial

　　C. SSCP

　　D. analog

　　Answer: B

　　10. You are running the Unity Telephone Integration Manager (UTIM).

　　TestInside 642-104 What is configured during a Cisco CallManager integration?

　　A. The IP address of the CallManager, the failover CallManager IP address, the device naming convention, and

　　the MWI on and off codes are configured.

　　B. The IP address of the CallManager and the MWI on and off codes are configured. The failover IP address is

　　added as a second integration in the UTIM.

　　C. The IP address of the CallManager is not needed as long as they are on the same subnet. Only the device name

　　and the MWI on and off codes are configured by the UTIM.

　　D. The IP address of the CallManager and the failover IP address of the second CallManager are configured. The

　　device naming prefix and the MWI on and off codes are not configurable.

　　Answer: A

　　11. In an Exchange 2000 environment, which method does Cisco Unity use to send voice mail to other Cisco

　　Unity servers in the same Exchange routing group?

　　A. Cisco Unity cannot deliver voice mail to other servers.

　　B. Cisco Unity sends voice mail directly to the SMTP connector and the SMTP connector delivers these to the

　　remote Cisco Unity server.

　　C. Cisco Unity delivers voice mail from the local information store through the Unity Internet Voice Gateway and

　　then SMTP is used to transport the voice mail to the remote Cisco Unity server.

　　D. Cisco Unity delivers voice mail from the local information store through the X.400 gateway and then through

　　the Cisco Unity Voice Connector. The voice mail is then passed off to the SMTP gateway for delivery to the

　　remote Cisco Unity server.

　　Answer: B

　　12. When would you create a delivery location object in Cisco Unity?

　　A. when you have 20 remote Cisco Unity subscribers and want to give subscribers the ability to message all

　　subscribers

　　B. when you have two Cisco Unity servers installed in the same organization and want to give subscribers the

　　ability to message all subscribers

　　C. when you have two Cisco Unity servers installed in two different organizations and want to give subscribers

　　the ability to message all subscribers

　　D. when you have two Cisco Unity servers installed in two different organizations and want subscribers to only

　　TestInside 642-104 message subscribers within their home Cisco Unity server

　　Answer: C

　　13. Your customer wants to allow subscribers to address messages across multiple Cisco Unity servers within the

　　same organization where replication is happening on a regular basis.

　　How would you configure your systems to accomplish this goal?

　　A. configure primary location objects on all servers

　　B. configure delivery location objects on all servers

　　C. configure primary location objects and delivery location objects for all servers

　　D. add Internet subscribers on each machine for all other subscribers and configure primary location objects

　　Answer: A

　　14. Cisco Unity is integrated with Cisco CallManager at a company. The customer reports that Message Waiting

　　indicators are intermittent on some extensions. You have opened up Integration Monitor to help resolve the issue.

　　Which statement is true?

　　A. This action will not help.

　　B. This action will help in resolving the issue.

　　C. This action will help if used in conjunction with transaction data.

　　D. This action will not help unless the Extension Specific Processing Utility is also opened.

　　Answer: A

　　15. A new Cisco Unity subscriber notifies the administrator that MWIs are not being turned on or off at their

　　telephone. On further investigation, the subscriber notes that on occasion, the MWI light on the phone flashes

　　briefly and then goes out again.

　　What is the most likely cause of the problem?

　　A. The MWI light on the telephone has a broken contact.

　　B. There are not enough ports dedicated to turning MWIs on and off.

　　C. The MWI codes listed in the Unity Telephony Integration Manager (UTIM) are incorrect.

　　D. The user has set up a rule in their Outlook Inbox that moves all voice mail to another folder.

　　Answer: D

　　TestInside 642-104 16. What should you set up before you add subscribers?

　　A. distribution lists

　　B. record voice name

　　C. alternate extensions

　　D. set up message notification

　　Answer: A

　　17. Which two objects should you configure prior to adding subscribers? (Choose two.)

　　A. account policy

　　B. subscriber IDs

　　C. access control list

　　D. subscriber template

　　Answer: AD

　　18. You want Cisco Unity to lock the voice-mail account if there are more than five invalid password entries for

　　new accounts you create.

　　What would give you control over these settings?

　　A. account policy

　　B. class of services

　　C. user security containers

　　D. Active Directory Users and Computers (ADUC) account policies

　　Answer: A

　　19. What is the correct procedure for adding a new a subscriber on a Cisco Unity for Domino system?

　　A. You create the subscriber through the Cisco Unity System Administrator and Cisco Unity creates the Domino

　　account.

　　B. You confirm the person has a Domino account and import them into Cisco Unity through the Cisco Unity

　　System Administrator.

　　C. You confirm your Cisco Unity System Administrator Account has the correct class of service rights to add

　　accounts in Domino.

　　D. You confirm the Cisco Unity For Domino connector is functioning and create the subscriber through the Cisco

　　TestInside 642-104

　　Unity System Administrator.

　　Answer: B

　　20. The manager of the Service department wants to set up a direct complaint service where the manager will

　　receive live calls that are identified as coming from this call handler. If the manager does not answer, a message

　　will be taken and sent to the manager.

　　How can you accomplish this using a call handler?

　　A. enter the manager's extension in the appropriate box on the Profile page;

　　use Supervised transfer and check the Introduce check box on the Call Transfer page

　　B. enter the manager's extension in the appropriate box on the Profile page;

　　use Supervised transfer and check the Announce check box on the Call Transfer page

　　C. enter the manager's extension in the appropriate box on the Call Transfer page;

　　use Supervised transfer and check the Introduce check box on the Call Transfer page

　　D. enter the manager's extension in the appropriate box on the Call Transfer page;

　　use Supervised transfer and check the Announce check box on the Call Transfer page

　　Answer: C

　　21. You are installing a 16 Port/Session Cisco Unity with the Failover option.

　　Which database software should you install?

　　A. MSDE

　　B. SQL 2000

　　C. SQL Enterprise

　　D. MSDE Professional

　　Answer: B

　　22. What is the proper sequence for installing software on the Cisco Unity server in a 16 Port voice-mail only

　　configuration?

　　A. Windows 2000

　　Cisco Unity Preparation Assistant (CUSPA)

　　SQL2000

　　Microsoft Exchange

　　TestInside 642-104 Cisco Unity Installation and Configuration Assistant (CUICA)

　　B. Windows 2000

　　MSDE

　　Cisco Unity System Preparation Assistant (CUSPA)

　　Exchange System Management Tools

　　Cisco Unity Installation and Configuration Assistant (CUICA)

　　C. Windows 2000

　　SQL2000

　　Cisco Unity System Preparation Assistant (CUSPA)

　　Forest Prep

　　Microsoft Exchange

　　Cisco Unity Installation and Configuration Assistant (CUICA)

　　D. Windows 2000

　　MSDE

　　Cisco Unity System Preparation Assistant (CUSPA)

　　Forest Prep and DomainPrep

　　Microsoft Exchange

　　AD Schema Extension

　　Cisco Unity Installation and Configuration Assistant (CUICA)

　　Answer: D

　　23. You are attempting to address a message by extension to a colleague on a different Cisco Unity server in

　　another city. Cisco Unity only gives you a match for the Sales Department distribution list at your location

　　because of an overlapping dial plan. You have confirmed your colleague's extension number is 4110.

　　How do you solve this issue?

　　A. send the message by spelling the name

　　B. allow Blind Addressing on Primary Location

　　C. change search option to Dialing Domain on Primary Location

　　D. change search option to Global Directory on Primary Location

　　Answer: A

　　TestInside 642-104 24. You are going to install a Cisco Unity system using Microsoft Exchange 2000 as the back-end message storage.

　　Your customer has a mixed voice messaging environment where a few of the sales offices are using Octel systems

　　as their voice mail. Senior management at the corporate office wants to be able to send voice mail to all

　　employees using Unity's distribution lists. The Unity server has SMTP, AMIS, Bridge, and VPIM networking

　　enabled.

　　How can you deliver messages to the sales offices using Octel voice-mail systems?

　　A. set up AMIS networking between the Unity server and the sales offices' Octel systems

　　B. set up VPIM networking between the Unity server and the sales offices' Octel systems

　　C. set up SMTP networking between the Unity server and the sales offices' Octel systems

　　D. set up a Unity Bridge server between the Unity server and the sales offices' Octel systems

　　Answer: D

　　25. You have installed a Cisco Unity system for a customer. As part of that installation, you implemented AMIS

　　networking for several contractors from a firm that often works for your customer. You are concerned about the

　　timing and expense of the calls.

　　What report should you run to develop data on the costs and timing of AMIS calls made by your Unity system?

　　A. Port Usage report

　　B. AMIS Billing report

　　C. Outcall Billing report

　　D. AMIS Out Traffic report

　　Answer: D

　　26. A customer reports that some subscribers can no longer access Cisco Unity Assistant. You suspect their class

　　of service has been changed.

　　Which system report can you run to confirm your suspicions?

　　A. Login

　　B. Class of Service

　　C. Subscriber Access

　　D. Administrative Access

　　Answer: D

　　TestInside 642-104 27. Your customer has asked you to install Cisco Unity in a voice-mail-only configuration. The system is using 24

　　ports. Which supported software components does Cisco Systems recommend that you install on the server prior

　　to installing the Cisco Unity software?

　　A. Windows 2000 Server, Exchange 2000, SQL 2000, Internet Explorer 6.0

　　B. Windows 2000 Server, SQL 2000, Internet Explorer 6.0

　　C. Windows 2000 Advanced Server, Exchange 2000, SQL 2000, Internet Explorer 6.0

　　D. Windows 2000 Server, Exchange 5.5, MSDE, Internet Explorer 6.0

　　E. Windows 2000 Advanced Server, MSDE, Internet Explorer 6.0

　　F. Windows 2000 Server, MSDE, Internet Explorer 6.0

　　Answer: F

　　28. Refer to the exhibit.

　　Your customer's information technology manager requires that you synchronize all Cisco Unity data immediately.

　　You know that there is a way to do this from the System Administration tool. You look in the main navigation bar

　　and under System there are several page links.

　　Which link allows access to the Replication tool?

　　A. Configuration

　　B. Schedules

　　C. Holidays

　　D. Licensing

　　E. Authentication

　　Answer: A

　　29.Refer to the exhibit.

　　TestInside 642-104

　　Your customer requires that all ViewMail for Microsoft Outlook users play all incoming voice messages over the

　　PC speakers and all outbound messages recorded via the PC microphone. How would you correctly configure

　　Cisco Unity to meet this requirement?

　　A. Uncheck both of the ports for TRAP.

　　B. Uncheck both of the ports for Enabled.

　　C. Check both of the ports for TRAP.

　　D. This cannot be done in the Cisco Unity system.

　　E. This cannot be done from the Ports page.

　　Answer: A

　　30. Refer to the exhibit.

　　Your customer's communication manager has changed the lamp on and off codes in Cisco CallManager. You need

　　to enter the new codes in Cisco Unity. You open the System Administration tool for Cisco Unity and click on

　　System and then on Integrations.

　　How do you add the new lamp codes into Cisco Unity?

　　A. Run the Cisco Unity Telephony Integration Manager from the Tools Depot.

　　TestInside 642-104 B. Run the Cisco Unity Telephony Integration Manager from the System section.

　　C. Type the new lamp codes in the field on the Integrations page.

　　D. Use the Switch Edit utility in the Tools Depot.

　　Answer: A

　　31. Refer to the exhibit.

　　Your customer requires that you add a group of people that have access to the Cisco Unity System Administrator.

　　They will not have full access to all fields within the System Administrator tool. A new subscriber template has

　　been built for this purpose but has not been finished.

　　Using best practices, which action will meet the customer's requirements?

　　A. Create a new class of service and assign it to this template.

　　B. Create a new class of service.

　　C. Change the class of service to the Default Administrator.

　　D. Use the Template Access settings under the Account link of the template.

　　E. This cannot be done in the Cisco Unity System Administrator tool. This is an Exchange or Domino function.

　　Answer: A

　　32. Your customer has added 20 new users to a voice-mail-only Cisco Unity system. The customer ran out of

　　TestInside 642-104 subscriber mailbox licenses after the tenth user was added, so the rest of the new subscribers were added as

　　Internet subscribers. The customer entered the extensions and recorded the voice names and the greetings for the

　　new Internet subscribers and left a test message for them. The only problem found is that Cisco Unity is not

　　lighting the lamps on the phones of the Internet subscribers.

　　What is the best course of action to resolve this problem?

　　A. Explain to the customer that additional subscriber mailbox licenses are needed. Using the Migrate Subscriber

　　Data tool in Tools Depot will prevent the loss of any configuration information already entered into the system.

　　B. Explain to the customer that a second Cisco Unity server in failover mode will be needed to accommodate the

　　extra users. Then use the Copy Subscriber Information tool in Tools Depot to copy the new users' settings onto the

　　new server so that the new server will light the lamps for new messages.

　　C. Explain to the customer that you need to change the class of service of the Internet subscribers to allow the

　　lamps to be lit.

　　D. Explain to the customer that additional subscriber mailbox licenses are needed. The Internet subscribers will

　　have to be deleted and then added back in as Exchange subscribers.

　　E. Add the Enable Lamp on and off codes to the Internet subscriber settings in the Advanced Settings tool in Tools

　　Depot.

　　Answer: D

　　33. Your customer has added five new subscribers to the Cisco Unity system. The new subscribers are in the

　　product management department but they are not able to access the same system features as the other 12 people in

　　the product management team. They are unable to access the Cisco Unity Personal Communications Assistant,

　　and the conversation for the five new subscribers is different from the original 12 subscribers in product

　　management.

　　What should be done to correct the problem?

　　A. The system administrator added the new subscribers with the wrong subscriber template. You should use the

　　Bulk Edit utility to change the class of service and the conversation style of the new subscribers to match that of

　　the existing subscribers.

　　B. The system administrator added the new subscribers with the wrong class of service. Change the class of

　　service of the new subscribers to match that of the existing 12 subscribers.

　　C. The system administrator added the new subscribers with the wrong subscriber template. Use the Bulk Edit

　　utility to reapply the correct subscriber template to the five new subscribers.

　　TestInside 642-104 D. The SQL database is corrupt. Run the db Walker utility from the Tools Depot to repair the database. Set the

　　Correct Subscriber Errors option in the db Walker utility.

　　Answer: A

　　34. Your customer requires that you configure the Cisco Unity system to correctly and efficiently add new users to

　　three main subscriber groups: general users, executives, and outside sales staff. The 100 general users will have

　　access to the Cisco Unity telephone user interface only. The 30 executives will have access to the Cisco Unity

　　Personal Communications Assistant including Cisco Unity Inbox. The 52 outside sales staff will be split evenly;

　　one half will have access to the telephone user interface only, and the other half will have access to the Personal

　　Communications Assistant and the telephone user interface. All of the outside sales staff will need to have the

　　conversation menu set to Brief.

　　Which two steps will allow the customer to add these new subscribers with the least amount of effort and the

　　smallest number of subscriber templates and classes of service? Do not use or count the default templates and

　　classes of service. You will be adding new templates and classes of service to accomplish this task. (Choose two.)

　　A. Add two templates.

　　B. Add two classes of service.

　　C. Add three templates.

　　D. Add three classes of service.

　　E. Add four templates.

　　F. Add four classes of service.

　　Answer: DE

　　35. According to best practices, which statement lists the order of actions to do when preparing to add

　　subscribers?

　　A. Gather subscriber information from the customer, create templates, create classes of service, then import users.

　　B. Gather subscriber information from the customer, create classes of service, create templates, then import users.

　　C. Create classes of service, create templates, gather subscriber information from the customer, then import

　　subscribers.

　　D. Gather subscriber information from the customer, then use this information you have gathered to answer all the

　　questions from the Cisco Unity Autoconfiguration wizard during the installation process.

　　Answer: B

　　TestInside 642-104 36. Your customer requires that you import subscribers into the new Cisco Unity voice-mail-only system. The

　　customer has a list of the user names in an Excel file. The human resources manager has provided you with a list

　　of which users will have access to which Cisco Unity features.

　　Which two items are needed before you can import users into the Cisco Unity system? (Choose two.)

　　A. pager and speed-dial numbers for all subscribers

　　B. telephone extensions for all subscribers

　　C. all private lists for each subscriber

　　D. group or public distribution list membership

　　E. recorded names and greetings for all subscribers

　　F. e-mail alias association for ViewMail for Outlook

　　Answer: BD

　　37. Your customer wants to have a backup server that will come on line when the first server has too many calls or

　　if there is a hardware or software failure on the primary server. Your coworker has configured the secondary

　　server as both the call-traffic overflow server and the failover server. Which action should you take next?

　　A. Install the failover monitor to keep track of the failover connection.

　　B. Acquire new licenses that allow for more ports on both servers and reprogram the phone system to process all

　　calls on the primary server until a system failure.

　　C. This is a working solution. Verify that the Unity Message Repository is operating.

　　D. This is not a working solution. Verify that the secondary server is licensed to be a call-traffic overflow server.

　　Answer: B

　　38. Which two statements are true about a failover configuration? (Choose two.)

　　A. The servers must match exactly: for example, the same amount of memory, the same processor type and speed,

　　and the same chassis type.

　　B. The second or failover server can be a smaller, less expensive server. All it will be doing is short-term

　　application handling while the main server is temporarily off line.

　　C. SQL Server is always required with failover. SQL Server will work with either an Exchange or a Domino mail

　　store.

　　D. SQL Server is only required with a Microsoft Exchange mail store. If failover is installed in a Domino solution,

　　then the IBM DataBase for Domino is used as the data storage mechanism.

　　TestInside 642-104 E. SQL Server or DataBase for Domino is used only for Cisco Unity applications that have more than 500

　　subscribers installed. An application with fewer than 500 subscribers can use MSDE or DataBase for Domino

　　Lite.

　　Answer: AC

　　39. Your customer requires that you install a 24-port Cisco Unity system with failover. When purchasing your

　　Cisco Unity server licenses, which package should you choose?

　　A. one 24-port primary system and one 24-port failover system

　　B. one 24-port system and one Blank Failover Database server

　　C. two 24-port systems, one with primary set to true and one with primary set to false

　　D. four 12-port systems for complete port redundancy

　　E. two 24-port servers equipped with RAID level 5 for all data storage

　　Answer: A

　　40. Your client has installed the Cisco Unity Disaster Recovery Backup and Restore utilities on the Cisco Unity

　　off-box Exchange message store server. Which statement is true?

　　A. This is a supported installation.

　　B. This is not a supported installation.

　　C. This is a supported installation only in a unified messaging environment.

　　D. This is a supported installation only with an Exchange 2000/2003 message store server.

　　Answer: B

　　41. Your client would like to be able to back up and restore the entire Cisco Unity server, including the operating

　　system and SQL database, in case of a catastrophic failure of the Cisco Unity server. Which Cisco Unity or

　　third-party utility would you tell them to use?

　　A. Cisco Unity Disaster Recovery Backup and Restore utilities

　　B. Symantec/Veritas Backup Exec

　　C. Cisco Unity Disaster Recovery Backup and Restore utilities with full backup options selected

　　D. Cisco Unity Database Recovery tool

　　Answer: B

　　TestInside 642-104 42. The Cisco Unity Disaster Recovery Backup utility can back up all of these items except:

　　A. recorded voice names

　　B. recorded greetings

　　C. operating system

　　D. Cisco Unity SQL database

　　Answer: C

　　43. The Cisco Unity db Walker utility can test for all of these items except:

　　A. broken call handler "links"

　　B. orphaned call handlers

　　C. an inbox that exceeds message store limits

　　D. empty Private Distribution lists

　　Answer: C

　　44. It is strongly recommended that you run the db Walker utility before using which other Cisco Unity utility?

　　A. Audio Text Manager

　　B. Disaster Recovery Backup

　　C. Global Subscriber Manager

　　D. Database Optimizer

　　Answer: B

　　45. Microsoft recently released a new service pack for Exchange 2000. Your client wants to install it on the Cisco

　　Unity server now. How would you respond to your client's request?

　　A. Microsoft Exchange software is prequalified for the Cisco Unity server and the client should install the service

　　pack.

　　B. You will check with Cisco TAC to see whether the service pack is supported for use with the Cisco Unity

　　server.

　　C. The new service pack will be sent by Cisco Systems for installation on the Cisco Unity server.

　　D. You will check with Microsoft to confirm that the service pack will function in a unified messaging

　　environment.

　　Answer: B

　　TestInside 642-104 46. Your client is concerned about virus attacks on the Cisco Unity Unified Messaging server. What would help to

　　prevent virus attacks?

　　A. Install Microsoft Exchange Virus Scanner on the Cisco Unity server.

　　B. Install Cisco IP Communications Virus Scan software on the Cisco Unity server.

　　C. Install Cisco Security Agent on the Cisco Unity server.

　　D. There is no need for additional software because Cisco Unity includes virus protection software.

　　Answer: C

　　47. Your client wishes to increase the number of ports on the Cisco Unity version 4.0(X) server from 16 to 32.

　　After receiving the new license file, which step is required?

　　A. Run the AD Schema Extension utility.

　　B. Run the Upgrade License File utility.

　　C. Remove MSDE and install SQL on the Cisco Unity server.

　　D. Run the License File wizard.

　　Answer: D

　　48. Your client's 200-call handler application is experiencing problems. It seems certain "one-key" selections do

　　not send the caller to the appropriate call handler. You suspect that your customer configured some "one-key"

　　options incorrectly.

　　Which report or utility in Cisco Unity can you use to investigate this problem?

　　A. the Call Handler report

　　B. db Walker

　　C. Audio Text Manager

　　D. Cisco Unity Performance Information and Diagnostics

　　Answer: C

　　49. Your client is unable to install a second language on the Cisco Unity server. Which report or utility can you

　　use to best troubleshoot this problem?

　　A. License File wizard

　　B. Localizations wizard

　　C. Licensing utility

　　TestInside 642-104

　　D. Bulk Edit utility

　　Answer: C

　　50. Your customer's telephone system vendor has changed the message waiting codes on your customer's

　　circuit-switched telephone system. Message waiting lamps are no longer being lit when a subscriber has a new

　　voice-mail message in Cisco Unity. What would you use to set the new lamp codes in Cisco Unity?

　　A. Integration page of Cisco Unity System Administration screens

　　B. Switch Integration utility

　　C. Edit Switch utility

　　D. Telephone Integration Monitor

　　Answer: C

　　51. Your customer had to change the IP address of the Cisco CallManager and now the integration between it and

　　the Cisco Unity server is lost. Where in Cisco Unity would you enter the new IP address for Cisco CallManager?

　　A. the Edit Switch utility

　　B. the Integration page of Cisco Unity System Administration screens

　　C. Unity Telephone Integration Manager

　　D. the Cisco.ini file in the Cisco Unity Integration library

　　Answer: C

　　52. Your customer has recently made changes to one of their call handler applications. The customer is now

　　complaining that calls are not being processed correctly through that application. You suspect that the customer

　　may not have removed all references to deleted call handlers throughout the application.

　　Which utility can you use to automatically rectify these errors?

　　A. Audio Text Manager

　　B. Call Handler

　　C. Bulk Edit

　　D. db Walker

　　Answer: D