1. Which two Tcl scripts make up the B-ACD? (Choose two.)

　　A. Call Queue

　　B. Auto Attendant

　　C. Basic Queuing

　　D. Direct Inward Dial

　　E. Automated Queuing

　　F. Automated Call Distributor

　　Answer: AB

　　2. The Clinton Howe Weights and Measures Company wants to send CDRs to a syslog server. Which two options

　　are required? (Choose two.)

　　A. The CDR collection must be enabled from the CLI.

　　B. The syslog server IP address must be configured using the logging command.

　　C. The CDRs must be sent to the syslog server using the gw-accounting syslog command.

　　D. The logging file must be initialized using the logging buffered command.

　　Answer: BC

　　3. Refer to the exhibit. Where would a Cisco Unity Express Network Module physically reside?

　　A. PC at headquarters

　　B. PC at the remote office

　　C. voice-enabled router at headquarters

　　D. Cisco Unified CallManager publisher at headquarters

　　E. Cisco Unified CallManager subscriber at headquarters

　　F. Cisco Unified CallManager Express router at the remote office

　　TestInside Cisco 642-144

　　Answer: F

　　4. Refer to the exhibit. The Hamilton Hair Emporium was having difficulty hearing during conference calls. This

　　configuration adjustment was made, and now the company is experiencing sound distortion. What is the cause?

　　A. The gain functionality applies to outbound audio packets. Distortion is created when an external participant

　　causes echo.

　　B. The distortion is unrelated to the gain functionality. Rather, it is a result of the company trying to maintain too

　　many conference calls at one time.

　　C. This functionality cannot discriminate between a local VoIP source that requires volume gain and a

　　CO-powered PSTN source that does not require volume gain.

　　D. This functionality cannot discriminate between a remote VoIP or Foreign Exchange Office source that requires

　　volume gain, and a remote VoIP or IP phone that does not require volume gain.

　　Answer: D

　　5. The network administrator at Silver Ball GeneralCom has downloaded the cme-gui-xxx.xx.tar file ("xxx.xx"

　　represents the version number of the file) for Cisco Unified CallManager Express. Which file will be extracted?

　　A. xml.template

　　B. normal_user.js

　　C. music-on-hold.au

　　D. ATA030100SCCP040211A.zip

　　Answer: B

　　6. Which two of the following must be configured to allow users to blind transfer calls to both internal and PSTN

　　numbers using H.450.2 supplementary services? (Choose two.)

　　A. transfer-pattern .T

　　B. transfer-system full-blind

　　C. supplemental service h.450.2

　　D. allow-connections h323 to h323

　　Answer: AB

　　7. Which statement best describes echo?

　　TestInside Cisco 642-144 A. Echo is the discernable leak-through of your own Rx path into your own Tx path.

　　B. Echo is the discernable leak-through of the packets of your Rx path into your own Tx path.

　　C. Echo is the nonaudible leak-through of the packets of your Rx path into your own Tx path.

　　D. Echo is the audible leak-through of the packets from the transmit path into your own receive path.

　　E. Echo is the nonaudible leak-through of the packets of your Tx path into your own Rx path.

　　Answer: D

　　8. Refer to the exhibit. The Greene Supply Company is integrating Cisco Unified CallManager Express into a SIP

　　network. Which two statements are accurate? (Choose two.)

　　A. SIP support in dial peers is a Cisco IOS function.

　　B. Use the notify-based DTMF relay mechanism that is proprietary to Cisco.

　　C. SIP support in Cisco IOS is a function of localized call processing integrated with Cisco Unity Express.

　　D. Use either the notify-based DTMF relay mechanism that is proprietary to Cisco or the RFC-based DTMF relay.

　　E. The SIP server must be configured for the E.164 numbers that are going to register with the Cisco CallManager

　　Express database.

　　Answer: AD

　　9. Which two characteristics apply to a CAS T1 interface? (Choose two.)

　　A. signaling travels in-band

　　B. up to 24 voice channels

　　C. up to 32 voice channels

　　D. signaling travels in time slot 17

　　E. uses Q.931 signaling protocol in a common channel

　　TestInside Cisco 642-144

　　Answer: AB

　　10. The Abigail Braintree Foundation is a medium-size, not-for-profit literacy group that wants to implement

　　centralized call processing. The group will implement a hub-and-spoke topology, with all of the remote branches

　　utilizing Cisco Unified CallManager Express connected to the central site using Cisco Unified CallManager via an

　　IP WAN. The remote branch will be limited to 150 IP phones so the local gateway can provide SRST feature

　　through Cisco CallManager Express. Each time a remote branch phone places a call, the control traffic traverses

　　the IP WAN (even if the call is local to the branch) to reach the Cisco Unified CallManager at the central site. All

　　the control traffic is exchanged between a Cisco Unified CallManager at the central site and endpoints or

　　gateways at the remote branches.

　　Which two signaling protocols can traverse the IP WAN in this deployment model? (Choose two.)

　　A. SCCP

　　B. SCGP

　　C. H.323

　　D. H.450.1

　　E. H.450.2

　　Answer: AC

　　11. Which two are functions of an IP voice gateway? (Choose two.)

　　A. provide far-end call control

　　B. provide far-end camera control

　　C. translate analog voice to packetized voice

　　D. transition call path between different networks

　　E. provide locations-based call admission control

　　Answer: CD

　　12. You wish to verify that the pilot point number has been configured correctly in your CUE module. Using the

　　show ccn trigger command provides the following output:

　　cue-10-0-0# show ccn trigger

　　Name: 6800

　　Type: SIP

　　Application: voicemail

　　Locale: en_US

　　TestInside Cisco 642-144

　　Idle Timeout: 5000

　　Enabled: yes

　　Maximum number of sessions: 8

　　Name: 6700

　　Type: SIP

　　Application: autoattendant

　　Locale: en_US

　　Idle Timeout: 5000

　　Enabled: yes

　　Maximum number of sessions: 8

　　cue-10-0-0#

　　What pieces of information can you derive from this output? (Choose two.)

　　A. The voice-mail pilot point number is 6800.

　　B. The number of ports available is 16.

　　C. The idle timeout is 5 seconds.

　　D. The operator can be reached at extension 6800.

　　E. The voice-mail application is enabled.

　　Answer: AE

　　13. Your IP telephony manager wants you to configure an FXS port on a voice-enabled router with these

　　requirements:

　　1) It supports ground-start signaling.

　　2) Calling name is James Smith.

　　3) Calling number is 408-555-1212.

　　4) Ring frequency is 25hz.

　　5) Ring cadence is for Germany.

　　Which configuration will meet these requirements?

　　A. voice-port 1/0/0

　　signal ground-start

　　cptone DE

　　ring frequency 25

　　station-id name James Smith

　　station-id number 4085551212

　　TestInside Cisco 642-144

　　B. voice-port 1/0/0

　　description extension 555-1212, name "James Smith"

　　signal ground-start

　　ring cadence DE

　　ring frequency 25

　　C. voice-port 1/0/0

　　description extension 555-1212, name "James Smith"

　　ring cadence Germany

　　ring frequency 25

　　station-id name James Smith

　　station-id number 5551212

　　D. voice-port 1/0/0

　　signal ground-start

　　cadence Germany

　　frequency 25

　　station-id name James Smith

　　station-id number 4085551212

　　Answer: A

　　14. Which protocol is required for an IP Phone to register with Cisco CallManager Express?

　　A. TFTP

　　B. DHCP

　　C. NTP

　　D. FTP

　　E. AAA

　　Answer: A

　　15. Which two installations must be completed to allow third-party software to interact with the Cisco Unified

　　CallManager Express system through TAPI Lite? (Choose two.)

　　A. the files in the Cisco IOS TSP file on all Windows PCs on the LAN

　　B. both the Cisco IOS TSP and TAPI Lite files on all Windows PCs on the LAN

　　C. the Cisco TAPI Lite files on the same Windows PC where the software is installed

　　D. the files in the Cisco IOS TSP file on the same Windows PC where the software is installed

　　TestInside Cisco 642-144 E. the Cisco IOS TSP on the same Windows PC where the software is installed and on all remote teleworker PCs

　　Answer: CD

　　16. Which preconfiguration task is necessary for VoiceView Express?

　　A. Ensure that the authentication server URL points to Cisco Unity Express.

　　B. Ensure that authentication server is owned by the JTAPI user on Cisco Unity Express.

　　C. Ensure that all phones point to the authentication server URL owned by Cisco Unity Express.

　　D. Ensure that all phones that are owned by the JTAPI user point to the authentication server URL on Cisco Unity

　　Express.

　　Answer: A

　　17. A user dials 95551234. Which of the following configurations will send the digits 4085551234 to the PSTN?

　　A. dial-peer voice 1 pots

　　destination-pattern 9555?

　　prefix 408

　　port 1/0:23

　　B. dial-peer voice 1 pots

　　destination-pattern 9555?

　　forward-digits 10

　　port 1/0:23

　　C. num-exp 555? 408555?

　　dial-peer voice 1 pots

　　destination-pattern 9555?

　　port 1/0:23

　　D. translation-rule 5

　　rule 1 ^9555 408555

　　dial-peer voice 1 pots

　　destination-pattern 9555?

　　translate-outgoing called 5

　　forward-digits all

　　port 1/0:23

　　Answer: D

　　TestInside Cisco 642-144 18. Refer to the exhibit. Which Cisco Unified CallManager Express design does this represent?

　　A. H.323 interoperability with SIP

　　B. H.323 interoperability with H.323 gatekeeper

　　C. H.323 interoperability with non-H.450-compliant networks using hairpinning

　　D. H.323 interoperability with non-H.450-compliant networks minimizing bandwidth consumption

　　Answer: D

　　19. Refer to the exhibit. Which protocol should be used for the connection between ATA1 and the Cisco Unified

　　CallManager Express?

　　A. FXS

　　B. SIP

　　C. MGCP

　　TestInside Cisco 642-144

　　D. SCCP

　　E. H.323

　　Answer: E

　　20. Which two commands need to be added to this configuration to allow IP Phones in subnet 10.100.1.0 to

　　register with Cisco CallManager Express at address 10.10.1.1? (Choose two.)

　　A. ip helper address 10.10.1.1 under interface FastEthernet0/0.100

　　B. option 150 ip 10.10.1.1 under dhcp pool Phones

　　C. default-router 10.100.1.1 under dhcp pool Phones

　　D. subnet prefix-length 24 under dhcp pool Phones

　　E. encapsulation dot1q 10 native under interface FastEthernet0/0.10

　　Answer: BC

　　21. The Red Hazel Company has received its router from Cisco and is ready to install Cisco Unified CallManager

　　Express. Where will the company find its Cisco Unified CallManager Express software?

　　A. Cisco.com

　　B. embedded in Flash on the hardware

　　C. e-mail download from Cisco

　　D. on a CD-ROM included with installation materials

　　TestInside Cisco 642-144 E. only from a Cisco SE, due to special licensing considerations

　　Answer: A

　　22. What must be configured on the Cisco Unity Express host router prior to installation of the CUE module?

　　A. Set up the Network Time Protocol server.

　　B. Install the files needed to run the web-based GUI.

　　C. Set up routing and IP addressing on the service module and the interface service engine.

　　D. Configure a session initiation protocol dial peer for connecting calls to the voice mail and Auto Attendant

　　features.

　　Answer: C

　　23. Incoming calls to your store are answered by the front desk. Calls are parked at an extension, and an

　　announcement is made for an employee in the appropriate department to pickup the call. The accounting

　　department has been extremely busy, and you wish to be able to park up to 5 simultaneous calls for this

　　department on extension 102. How can you accomplish this?

　　A. Add four additional park-slots under the existing ephone-dn for extension 102.

　　B. Add four additional ephone-dns and configure each with number 102 and a park-slot.

　　C. Add four additional ephone-dns with unique numbers and set call-forward busy to roll to the next available

　　park extension.

　　D. Add four additional ephone-dns with unique numbers and configure a hunt group to roll to the next available

　　park extension.

　　Answer: B

　　24. The Acme Rocket Corporation is integrating their existing Octel voice mail system with Cisco CallManager

　　Express. The Octel voice mail system has four ports and a voice mail pilot point of 53222. How should the

　　CallManager Express be configured to support this integration?

　　A. A separate VoIP dial peer needs to be configured for the four pilot point numbers.

　　B. Four dial peers need to be configured with the same pilot point number.

　　C. Four ephone-dns and four ephones need to be configured with the same pilot point number.

　　D. Four ephones and four dial peers need to be configured with the same pilot point number.

　　Answer: B

　　25. The Sugar Loaf Goat Farm is implementing Cisco Unified CallManager Express in a standalone environment

　　TestInside Cisco 642-144 with PSTN interfaces. What are two valid options for fax support? (Choose two.)

　　A. Connect the fax machine to an FXS port of the Cisco CallManager Express router.

　　B. Connect the fax machine to an FXO port of the Cisco CallManager Express router.

　　C. Make the fax machine appear to be a SIP device by connecting it to an ATA.

　　D. Make the fax machine appear to be an H.323 device by connecting it to an ATA.

　　E. Make the fax machine appear to be an SCCP device by connecting it to an ATA.

　　Answer: AD

　　26. What two are features of the Cisco Unified CallManager Express QCT? (Choose two.)

　　A. autodetection of Cisco router components

　　B. automatic download of system parameters from central site

　　C. standards-based autoconfiguration using SIP and SCCP

　　D. support for barcode-scanned input of IP-phone MAC addresses and phone types

　　E. automatic identification of phone types and MAC addresses upon booting the Cisco Unified CallManager

　　Express router

　　Answer: AD

　　27. What is the maximum number of network locales that can be configured for any one Cisco Unified

　　CallManager Express when using the cnf-file perphone command?

　　A. 1

　　B. 2

　　C. 4

　　D. 5

　　E. a number equal to the number of languages supported by Cisco Unity Express

　　F. a number equal to the number of languages supported by Cisco Unity CallManager Express

　　Answer: D

　　28. You have configured a new user in CUE, but when you use the command show user detail username BSmith

　　you see an error in the E.164 phone number. What two steps are required to resolve this issue? (Choose two.)

　　A. The username BSmith needs to be deleted, and then the user needs to be reentered with the correct E.164 phone

　　number.

　　B. The username edit command needs to be used to correct the E.164 number.

　　C. The mailbox BSmith can be edited with the mailbox BSmith command.

　　TestInside Cisco 642-144 D. The no voicemail mailbox owner username BSmith command needs to be executed.

　　Answer: AD

　　29. User defined locale files can be stored in which two locations? (Choose two.)

　　A. DRAM

　　B. SDRAM

　　C. CME flash, slot0

　　D. CUE flash, slot0

　　E. TFTP directory specified by cnf-file location command

　　Answer: CE

　　30. Which statement most accurately describes the function of the Cisco Unity Express Auto Attendant?

　　A. Auto Attendant answers calls and directs them to voice mail if the extension entered does not answer the call.

　　B. Auto Attendant is designed to provide operator-like functionality for after-hour, weekend, and holiday

　　operations.

　　C. Auto Attendant will answer calls and will allow the caller to self-direct by entering the extension, entering the

　　name, or dialing 0 for the operator.

　　D. Auto Attendant will answer calls, collect digits, and forward calls to the operator for further processing.

　　Answer: C

　　31. Which two of these methods will allow a CUE administrator to view the output of the CUE message log file?

　　(Choose two.)

　　A. syslog server

　　B. GUI interface

　　C. CLI

　　D. text editor

　　E. TFTP server

　　Answer: CD

　　32. An IT manager has been trying to configure Cisco Unified CallManager Express without success. The IT

　　manager has decided that there might be more success with the Automated Setup Utility. To start this process,

　　what command should be executed first?

　　A. auto-setup

　　TestInside Cisco 642-144

　　B. auto assign

　　C. no telephony-service

　　D. auto telephony-service

　　E. telephony-service auto

　　F. telephony-service setup

　　Answer: C

　　33. What format is used to store voice mails in Cisco Unity Express?

　　A. au

　　B. PCM

　　C. G.711

　　D. G.723

　　E. G.728

　　F. G.729

　　Answer: C

　　34. Refer to the exhibit. The LC&F Softball League is establishing voice-mail groups to more efficiently send

　　messages for rain delays and other important matters. If the organization checks the Integrated Messaging box,

　　members of this group will be allowed what IMAP-enabled privilege?

　　TestInside Cisco 642-144 A. e-mail and voice-mail message integration

　　B. voice-mail and instant message integration

　　C. email, voice-mail and instant message integration

　　D. voice-mail messages may be sent by email

　　E. voice-mail messages may be received by email

　　Answer: E

　　35. Which mode allows you to configure the B-ACD service provided in Cisco Unified CallManager Express?

　　A. Tcl

　　B. telephony

　　C. application

　　D. IP-telephony

　　E. telephony-service

　　Answer: C

　　36. Your IT manager wants you to configure CUE to use the GUI interface. Which two configuration steps must

　　be executed? (Choose two.)

　　A. An NTP server must be set up.

　　B. An HTTP server must be configured on the IOS router.

　　C. GUI files must be installed in router flash.

　　D. SIP dial peers must be set to route calls to CUE.

　　E. GUI config must be specified during initial configuration steps.

　　Answer: BC

　　37. The George Char Broiler Company wants to create its own locale file to accommodate a non-supported

　　German language among its customers from Brunswick. This is the first locale file the company has tried to create.

　　Which tag number will it assign to this locale?

　　A. 0

　　B. 1

　　C. U0

　　D. U1

　　E. It is impossible to create a locale with Cisco Unity Express.

　　F. There will be no tag number, since it is only possible to create one locale.

　　TestInside Cisco 642-144

　　Answer: D

　　38. What is the least secure mode of enabling an IMAP server for Cisco Unity Express?

　　A. SSL

　　B. VPN

　　C. Mixed

　　D. SMTP

　　E. HTTPS

　　F. Non-SSL

　　Answer: F

　　39. Which configuration will enable a live MOH feed connected to E&M port 1/0/0?

　　A. voice-port 1/0/0

　　type e&m 4-wire

　　dial-peer voice 7000 voip

　　destination-pattern 7000

　　port 1/0/0

　　ephone 100

　　number 7000

　　moh out-call 7000

　　B. voice-port 1/0/0

　　auto-cut-through

　　operation 4-wire

　　signal immediate

　　dial-peer voice 7000 pots

　　destination-pattern 7000

　　port 1/0/0

　　ephone 100

　　number 7000

　　moh out-call 7000

　　C. voice-port 1/0/0

　　type e&m 4-wire

　　dial-peer voice 7000 voip

　　TestInside Cisco 642-144

　　destination-pattern 7000

　　port 1/0/0

　　ephone-dn

　　number 7777

　　moh out-call 7000

　　D. voice-port 1/0/0

　　auto-cut-through

　　operation 4-wire

　　signal immediate

　　dial-peer voice 7000 pots

　　destination-pattern 7000

　　port 1/0/0

　　ephone-dn 100

　　number 7777

　　moh out-call 7000

　　Answer: D

　　40. Which two statements are true concerning Cisco Unity Express modules? (Choose two.)

　　A. The bootup time may be longer for the host router than for the CUE module.

　　B. The AIM-CUE may take significantly longer to start up than the Cisco Unity Express Network Module.

　　C. The NM-CUE-EC may take significantly longer to start up than the Cisco Unity Express Network Module.

　　D. In order for the Cisco Unity Express host module to have power, the CUE module which you install in the host

　　router must be powered on.

　　E. The bootup process loads the Linux operating system, and then loads the Cisco Unity Express application that

　　runs on top of the operating system.

　　F. Because the Cisco Unity Express application is Linux-based, the bootup process loads the Cisco Unity Express

　　application, and then loads the Linux operating system that runs on top of the Cisco IOS.

　　Answer: BE

　　41. Refer to the exhibit. Which ephone-dn type does Phone 10 represent?

　　TestInside Cisco 642-144

　　A. shared ephone-dn

　　B. overlaid ephone-dn

　　C. dual-line ephone-dn

　　D. single-line ephone-dn

　　E. dual-number ephone-dn

　　F. two ephone-dns with one number

　　Answer: B

　　42. The IP telephony location that you manage uses a PSTN access code of 9.

　　Your service provider expects international calls to be prefixed with 011.

　　Which dial-peer configuration will allow outbound international calls?

　　A. dial-peer voice 1 pots

　　destination-pattern 9011.

　　forward-digits all

　　port 1 0/0:15

　　B. dial-peer voice 1 pots

　　destination-pattern 9011T

　　prefix 011

　　port 1 0/0:23

　　C. dial-peer voice 1 voip

　　destination-pattern 9011T

　　TestInside Cisco 642-144

　　forward-digits all

　　port 1 0/0:23

　　D. dial-peer voice 1 voip

　　destination-pattern 9011

　　prefix 011

　　port 1 0/0:23

　　Answer: B

　　43. What is the default value that a PBX or Cisco Unity Express uses to select a voice-mail mail box?

　　A. Last Called Number

　　B. Last Redirect Number

　　C. Original Called Number

　　D. Original Redirect Number

　　E. Forward Redirect Number

　　Answer: C

　　44. When using the partially automated setup process, which three tasks must be completed in order to register

　　phones with Cisco Unified CallManager Express? (Choose three.)

　　A. Configure the keepalive timer.

　　B. Associate each phone type with a firmware file.

　　C. Enable the firmware for each phone type being downloaded.

　　D. Configure the dial-plan pattern to associate extensions with fully qualified E.164 numbers.

　　E. Configure the maximum number of ephones that Cisco Unified CallManager Express will support.

　　F. Configure an ephone for each phone being registered with the Cisco Unified CallManager Express server.

　　Answer: BCE

　　45. Where do the CUE GUI files reside when enabled?

　　A. flash memory on a CUE module

　　B. the TFTP server

　　C. a stand-alone web server

　　D. router flash

　　Answer: A

　　TestInside Cisco 642-144 46. Refer to the exhibit. The Saratoga Softball League is setting up Call Transfer for its Cisco Unified

　　CallManager Express solution, which uses version 4.0. The network supports the H.450 standards. What will be

　　used to execute the transfer?

　　A. Tcl script

　　B. hairpin routing

　　C. H.450.2 standard

　　D. H.450.3 standard

　　E. proprietary Cisco method

　　Answer: E

　　47. Acme Booster Corporation has a corporate policy stating that all routing devices will have their configurations

　　backed up to a corporate server on a weekly basis. Their CUE module is a component of the Cisco CallManager

　　Express device. Which three parameters will ensure successful backup of the CUE module configuration?

　　(Choose three.)

　　A. A TFTP server must be present and available to the CUE module.

　　B. The CUE module must have modify permissions on the backup server directory.

　　C. The CUE module must be in an offline mode prior to instituting the backup.

　　D. An FTP server must be present and available to the CUE module.

　　E. The CUE module must copy the configuration and messages to separate directories on the backup server.

　　F. The CUE module must have read and write permissions on the backup server directory.

　　Answer: CDF

　　48. Which three methods can be used to troubleshoot problems using the Cisco Unity Express GUI? (Choose

　　three.)

　　A. refresh MWI

　　B. turn on logging

　　C. view trace output

　　D. view logging output

　　E. turn on trace functions

　　F. view system configuration

　　Answer: AEF

　　TestInside Cisco 642-144 49. Refer to the exhibit. The Major Butler PR Service has a home-office worker, Mr. Cuyler, who is attached to its

　　voice network. Which three dial peers must be correctly reconfigured to allow those attached to Router A to be

　　able to call Mr. Cuyler? (Choose three.)

　　A. Router A: dial-peer voice 1 pots

　　B. Router A: dial-peer voice 1000 voip

　　C. Router T1: dial-peer voice 1 voip

　　D. Router T1: dial-peer voice 1 pots

　　E. Router T2: dial-peer voice 1000 pots

　　F. Router T2: dial-peer voice 9999 pots

　　Answer: DEF

　　50. Refer to the exhibit. The KDC Company has begun to configure its Cisco Unified CallManager Express

　　service for SIP telephony. Which two softkey buttons or phone features will be active for this telephone? (Choose

　　two.)

　　TestInside Cisco 642-144

　　A. DND Control

　　B. Conferencing

　　C. Blind Transfer

　　D. Caller-ID Block

　　E. Anonymous Block

　　F. Consultative Transfer

　　Answer: AD